Picasa Help Forum Announcements

Resolved Issue - 500 errors in PWA

2009-07-08T12:50:00.000-07:00

Hi Everyone,

I'm happy to announce that thanks to your reports, this issue has been fixed.

~jaysiej

Known Issue - 500 server errors in PWA

2009-07-08T09:59:00.000-07:00

Hi Everyone,

You may experience a 500 server error when sharing "unlisted" albums in Picasa Web Albums and when creating an album map. Rest assured, we are looking into this and will post another announcement once this is fixed.

Thank you for all of your reports!

Answers to Picasa Quiz!

2009-06-29T13:57:00.000-07:00

Thank you to those of you who participated in our Picasa Quiz!

Congratulations to Rhubarb for a perfect score, 15 out of 15 + the bonus question and a special shout out to Onion Zwiebel for a near perfect score of 14 out of 15 + the bonus question!

Answer Key:

Q: If you have purchased extra storage, how many photos can you put in an album?
A: 1,000

Q: Privacy is your top concern and you want to share an album with two friends who have Google Accounts. What's your best sharing option?
A: Make the album setting to "sign-in required to view" and send an invite

Q: For Picasa Web Albums, what's the quickest way to map several photos within an album?
A: Click 'Edit' > Album Map' then drag n' drop photos

Q: There are many keyboard shortcuts in Picasa. Which keyboard combination will flip your photo horizontally?
A: Ctrl+Shift+H

Q: How many types of collage themes can you make with the Collage Tool?
A: 6

Q: What's the longest slide duration you can have in MovieMaker?
A: 10 Seconds

Q: What is the shortcut key to view a photo in full size in Picasa?
A: Hold the Ctrl and Alt key

Q: What is the recommended pixel size for blogs and web pages?
A: 640 Pixels

Q: In Picasa, how do you change your online album properties for a synced album?
A: Use the drop-down menu next to the share button

Q: What color is the clock icon that segments your events in Picasa's 'Import' mode?
A: Gray

Q: In Picasa, what keyboard combination causes teddy bears to appear on the screen?
A: Ctrl+Shift+Y

Q: Using Picasa's "BlogThis!" feature, how many photos can you post to Blogger at a time?
A: 4

Q: Who is a print provider for Picasa Web Albums?
A: Snapfish

Q: True or False, Picasa was once featured on Jeopardy.
A: True :)

*Bonus* What does Picasa mean? How did the name come about?

Picasa - House for your pictures - "Pic" - "Casa"

Fun Picasa Quiz: Test your knowledge!

2009-06-15T09:36:00.000-07:00

Click here to begin. :)

New in Picasa Web Albums: See who's a Fan of your photos!

2009-05-11T14:58:00.000-07:00

By clicking through to the Fans page, you can see who has marked you as a Favorite in Picasa Web Albums. These folks like your photos so much they chose to be notified whenever you upload new public content. If you choose to return the interest and add them as a Favorite, they'll be notified promptly and you'll show up on their Fans page.

Order Prints Feature Update

2009-04-30T10:22:00.000-07:00

We wanted to give you a heads up that starting Monday, May 11th, Picasa print ordering will become inactive for versions prior to 3.1. If you would like to order prints directly from Picasa, you will need upgrade to the latest version from http://picasa.google.com/

To check your current version go to "Help" > "About Picasa".

Maintenance on Picasa Web Albums

2009-04-08T17:37:00.000-07:00

Starting at 4:00pm PST tomorrow, we'll be undergoing maintenance for approximately 30 minutes. You may experience issues uploading, editing, and organizing your photos. Don't worry, all will be back to normal soon. We appreciate your patience.

New Picasa Community Channel on YouTube

2009-04-03T14:15:00.000-07:00

Looking for helpful demos of Picasa? We've started the Picasa Community Channel on YouTube to showcase user-created videos about Picasa and Picasa Web Albums. From basic overviews to closer looks at specific features, we've compiled our favorites into playlists that you can easily browse.

We'd love to see more videos from people who are passionate about using Picasa and helping other users. We encourage you to contribute your own videos by using the "Send Message" link on the channel. Share your own tips, tricks, and testimonials with the Picasa community!

New version of Picasa 3!

2009-03-24T09:53:00.000-07:00

Hi Folks,

We are happy to announce that we have released a new version of Picasa! This new version is now available for download from our site. Some exciting new features include:

Added support for ICC color profiles
Updated Raw support for new cameras
Various bug fixes

See our release notes for a complete list.

Fix For Outlook Issue!

2009-02-11T12:18:00.000-08:00

Hi Everyone,

Thank you for all of your reports on emailing problem with Picasa and Outlook. I am happy to report that after much investigation, we've identified the culprit and have found a fix!

Here's the low down:

The problem occurs when the system has multiple email accounts and is set to "Prompt for a profile to be used". In other words, this is when you try to send an email and you get a prompt to select a email profile prior to the email composition window opening.

To avoid this, you can set Windows to not prompt you to select a profile by selecting a default profile. Keep in mind that this is the short term solution until our next release where this will be fixed. Once this is fixed, you will be able to go back to prompting a profile.

Here are the instructions:

1. Open your Control Panel.
2. If you have the "Classic View" of the Control Panel click directly on the Mail icon, if you have the "Category View" of Control Panel click "User Accounts" then click "Mail".
3. In the "Mail Setup - Outlook" dialog (window) select "Show Profiles".
4. Change the setting for "Prompt for a profile to be used" to "Always use this profile".
5. Select a default email profile to be used from the drop down menu.
6. Click "OK".

That should set everything back to normal again. We appreciate all of your posts... it's been of a great help.

~jaysiej

Picasa 3 Release Notes

2009-02-02T15:23:00.000-08:00

Sorry for the delay ladies and gentlemen, but you should now be able to view the Picasa release notes. A number of you have requested information about changes that are occurring with each release and you can view them at http://picasa.google.com/support/bin/answer.py?answer=53209

You can also review the release notes in the Help resources box on the right side of our Help Center. These updates should contain the major details for features and performance issues that have been fixed.

Unable to login from Picasa to Picasa Web Albums?

2009-01-28T14:55:00.000-08:00

We want to hear from you!

We have put together this list of questions to help us narrow down what is causing these login problems. To fill out the form, please click here. We hope with your help, we can get this fixed soon!

Thanks,

~jaysiej

Update...Storage Issue Resolved

2009-01-26T11:43:00.000-08:00

Hi All,

We've found the culprit for the storage issue and everything should be back to normal now. Thanks for all of your reports.

~jaysiej

Premium Storage Issue

2009-01-22T11:37:00.000-08:00

Hi Folks,

Some users who paid for premium storage within the past couple of days are not seeing the storage reflected in their accounts. We're working on fixing this. Please stay tuned!

Known Issues for Picasa for Mac Beta

2009-01-21T10:33:00.000-08:00

Update for Build 3.0.2

Hi again Picasa for Mac users,

As you can see, we've just released a new version of the Picasa for Mac beta. It includes quite a lot fixes, just a few of which we've highlighted below. A full feature list is soon to come. We'll continue to update this blog for the time being, so check it out. And as always, if your issue isn't listed, please continue to use the forum to bring it to our attention.

FIXED. When Picasa scans Photomatix TIFF files, Picasa can close unexpectedly. As a workaround, use the Folder Manager to exclude all TIFF files during the scan.

FIXED. Photos on external or partitioned drives disappear from the Picasa library after the initial scan.

FIXED. Importing from some USB connected devices can produce an "destination is full or read only" error message.

FIXED. Picasa for Mac will only save successfully to drives formatted to the Mac OS (HFS+).

FIXED. Picasa for Mac incorrectly calculates the size of blank DVD media. As a workaround, use CD-Rs to successfully create gift CDs or backup photos.

FIXED. Pictures found and imported in Picasa will show the incorrect date and time.

Finished movies or collages could display as drafts in the Library post-creation.

Videos uploaded to Picasa Web Albums through Picasa for Mac, display as a black thumbnail although video playback should be unaffected.

Music doesn't play during slideshows in Picasa.

Picasa doesn't import folders with a special character, like a forward slash "/", in the name. As a workaround, remove any special characters from the folder name.